Beginning on April 7, 2025, all new connections to the MSD will require an initial security deposit of $135. The security deposits will help reduce the impact of delinquencies and nonpayments. Customers that are up-to-date on their bills will receive a full refund of their deposit when they notify the MSD that their service is to be closed-out.
New service with the MSD is initiated by contacting the Indiana American Water Company for drinking water. They can be reached at 800-492-8373. Once a drinking water account has been activated, an account with the MSD will automatically be created.
If you have well water, you may contact the MSD Billing Office directly at 765-747-4894 to activate service.