Muncie Sanitary District Announces Changes to the Sewage Billing Operations and Department Locations

MUNCIE, Ind. (April 25, 2020) –

Due to the Covoid-19 restrictions, the Sewage Utility Billing Department has been closed to the public in an effort to keep our employees and customers safe.

The Sewage Utility Billing Department will remain closed to the public even after sanctions are lifted. We have found that during this time of being closed, our customers have found other ways to make payments.  Gas, electric and water companies are already using these alternatives.   We will continue to provide easy and convenient ways for customers to pay their bills.

Residents can make payments via several other methods:

·     They can pay online at,

·     They can pay via telephone at 855-984-1201 (this is a toll-free number that is open 24/7),

·     They can mail their payments to Muncie Sanitary District, P.O. Box 2605, Fort Wayne, IN 46801,

·     They can place payments in the drop-box in front of City Hall.  This dropbox location.

·     They can pay through automatic withdrawal from their bank account.  Call 765-747-4894 for information on how to enroll in this program.

·     We have now added the option of making payments at Walmart North and South locations and are working to add Payless locations.

District officials also announced that they will not be moving their offices to a new downtown location as planned but instead will relocate some operations to their new Sanitation Operations Plant located at 2121 N. MLK Boulevard.  Originally, the move from their current City Hall location would have condensed operations along with addressing the lack of parking and an accessible handicap entrance.  These concerns will be addressed by adding Walmart and Payless locations. This will shrink the size of the project and the cost to the taxpayers.  The proposed downtown office, because of its’ exceptional location and large parking lot, is a viable property and will either be leased or sold by the District.

The Muncie Sanitary District (MSD), was created under Indiana State law in 1968 by the action of an Ordinance of the City of Muncie, Ind., and provides services to the public in the areas of code enforcement, engineering, sanitation, sewer maintenance, stormwater management, water pollution control, and recycling. In addition to these services, the MSD maintains a statewide position of leadership in green infrastructure through its commitment to programs and initiatives that make the Muncie community a better place to live.