Billing FAQ

Where can I pay my bill?

You can pay your bill by:

Mailing a check to: Muncie Sanitary District, P.O. Box 2605, Fort Wayne, IN 46801

Visiting City Hall: You can come to City Hall, 300 North High Street, to pay in person. A drop box is available to you at all times near the Northeast entrance. Our cashiers are available on the first floor between 7:30 A.M. and 3:30 P.M., Monday through Friday.

Using Our Online Bill Payment: To access e-Pay, click here. Your account record should appear after typing your account number and clicking "Check Account". To pay, simply click the link "Pay Now on a Secure Connection". Upon completing your credit card information and clicking "Submit Payment", your credit card transaction will be approved and a confirmation page will appear that you may use as a receipt.

Using our Toll Free Number: You can pay your bill over the phone 24 hours a day, 7 days a week, at no charge by dialing 855-984-1201.

Have questions? Please contact the Utility Billing Department.

What is an e-Bill?

e-Bill (Electronic Billing) is an alternative to receiving paper bills. In lieu of receiving a paper bill, your sewage bill will be emailed to you every month. You will receive it approximately one week after receiving your water bill. The e-Bill contains all information normally represented on the paper sewage bill. Try the e-Bill! If you want a paper bill again, just email us and paper bills will resume. Call us at (765) 747-4894 if you have questions.

Click here to sign up for e-Bill

What happens if I miss or am late making a payment?

Most of our customers pay on time. Others cannot and they call us promptly to make payment arrangements.

When a customer has failed to make payment arrangements with us and their account falls past due, a delinquent card is sent to the customer and another card is sent to the property owner to warn that the delinquency will either be turned over to Atlas Collections, or a lien will be issued to the owner.

If the owner is issued a sewage lien then the liens are given to the Delaware County Treasurer's office to collect with property taxes. If the lien is not paid to the County Treasurer, it is collected in the annual tax sale. Indiana Code 36-9-23-33 mandates the delinquent collection process and it is expensive for the delinquent customer.

If the delinquency is given to Atlas Collections then the owner must deal with the Atlas Collections office not the district’s billing office.

To avoid having this happen to your delinquent account it is necessary that you contact us immediately after receiving your initial bill so that you may make arrangements with our billing office to make payments to us on your account.

Can you explain my sewage bill?

1. Address of the property serviced by the sewer.

2. The account number.

3. Date the bill was printed and mailed.

4. Previous water meter reading.

5. Current water meter reading.

6. Your current reading less your previous reading.

7. Wastewater service lists your new charges.

8. Your charge is consumption (#6) x $7.61 if you are residential or commercial.

9. Beginning of the billing period.

10. End of the billing period.

11. This is the total balance due on this account, payable in the utility billing office. Please pay this amount before the due date.

Image of a bill

12. If you miss the due date, this is the amount you owe to pay your account in full.

Have questions? Please contact the Utility Billing Department.

Who decides the rate?

The Board of Sanitary Commissioners approves a rate resolution that authorizes the rate we charge. The Rate Resolution also stipulates conditions for surcharges, sprinkling adjustments, and other conditions under which we are allowed to adjust a bill.

I have well water; how do you calculate my bill?

We have only about 855 customers served by a well. Since we do not know how much they load the sewer system, we charge $50.74 monthly, which is slightly less than the average household.

How is my bill calculated?

We purchase your water usage information from Indiana-American Water Company. Basing sewage charges on water consumption is considered most fair to you. Your sewage bill is usually less if you purchase less water. Less water is less of a load on the sewer and on the treatment plant.

A residential or commercial sewage customer is billed $7.61 for every 100 cubic feet of water recorded by the water meter. We send a bill to you after we receive the reading for your meter. If you are like the average household in Muncie, you use 800 cubic feet of water in one month and your sewage bill is $60.88 (8 usage X $7.61= $60.88).

What methods of payment do you accept?

We accept payment by:

Check: We accept personal checks.

Credit & Debit Card: We accept Visa, Mastercard, and Discover - debit and credit cards.

Automatic Payment Withdrawal from Your Bank Account: To Enroll in automatic payment, complete, sign and mail to us the ACH Authorization Form (Download Word Doc).

Mail the form to: Muncie Sanitary District, 300 N. High Street, Muncie, IN 47305

You may also call (765) 747-4894 to have an authorization form mailed to you.

When you enroll in automatic payment withdrawal, we will continue to send a sewage bill. However, your bill will be marked "Direct Withdrawal - Not a Bill" and the amount due will be zero. The wastewater charge will be listed to advise you of how much you should deduct on your bank account ledger. Your payment will be deducted on the due date.

If you think your bill is too high, possibly due to a water leak or error, please call us immediately. We will reduce your charge, if appropriate, and correct the amount to be deducted from your bank account.

Have questions? Please contact the Utility Billing Department.