Do you want to stay in-the-know? Receive periodic updates from MSD via email:
Today is Monday, January 26, 2015 - 5:24pm
Muncie Sanitary District
300 North High Street
Muncie, Indiana 47305
At one time or another, most Muncie citizens would like to know who to contact when they have complaints or questions about things going on in the city. Sometimes it is an emergency, other times it is to report a nuisance. In either case, this handy "Who To Call Directory" is designed to make it easy for you to find the telephone number and the proper department to contact.
District Administrator - (765) 213-6412
Administration Office - (765) 747-4863
Financial Officer - (765) 741-1668
Stormwater/Recycling Educator – (765) 213-6450
Stormwater Management - (765) 747-4896
Utility Billing - (765) 747-4894
Insurance - (765) 747-4791
Bureau of Water Quality - (765) 747-4896
Engineering - (765) 747-4879
Sewer Maintenance - (765) 747-4852
Water Pollution Control Facility (765) 747-4864
Sanitation Department - (765) 747-4865
East Central Recycling - (765) 282-1900
All offices are located at 300 North High Street unless indicated otherwise.
2401 S. Gharkey St. - (765) 747-4851
Kilgore Avenue - (765) 741-1352
- (765) 747-4862
- (765) 747-4831
- (765) 747-4878
- (765) 747-4703
- (765) 747-4825
- (765) 747-4828
- (765) 747-4704
300 N. High St. - (765) 747-4870
- (765) 747-4854
- (765) 747-4845
1800 South Grant Street - (765) 747-4858
- (765) 747-4846
- (765) 747-4822
500 E. Gates Road - (765) 747-4871
5790 West Kilgore Avenue - (765) 747-4847
Maintenance or complaints. Available between 6:00 AM and 2:00 PM
Incidents and concerns, adoptions, bites, cruelty, neglect, or dangerous animals.
To close or partially obstruct any city street, alley, or sidewalk.
Licenses, registrations, and inspections - Includes licenses for Electronic Machine Locations or as a machine distributor (Video games and/or Arcade Amusements), Massage Establishment, Taxi Company, Theater Permit, Transient Merchant.
Schedules and provides information about City Council meetings, Collects monies for Parking, and Animal Control.
Any individual, company, or group that vends, supplies, contracts or consults with the City must comply with the Fair Labor Standards Act and its provisions. Call for more information.
Members are part-time elected officials: A list of names and messages can be sent to the City Clerks office to be forwarded to the appropriate City Council member.
Citizens with questions concerning City Court should call.
Provides assistance to low and moderate income citizens, offers downtown facade restoration programs, new construction and economic development programs, financial assistance to businesses, and aid in removal of blighted conditions in the city.
Commercial/Residential - For anyone wanting to build a new structure, add to or alter an existing structure within the city limits. Open Monday through Thursday 7:00-11:15 a.m. and 12:30-5:00 p.m. closed Friday.
Needed prior to the demolition or removal of any building or structure, plus a $5,000 surety bond. Open Monday through Thursday 7:00-11:15 a.m. and 12:30-5:00 p.m. closed Friday.
Call MSD Engineering, or submit a citizen report on the front page of this site.
Needed if you plan to construct, remodel, alter, or relocate any driveway.
Includes Industrial Development Bonds, Information Requests, Revitalization Area Designations, etc. Call director, Financial Programs, Muncie Redevelopment Commission, (765) 751-9106 or Economic Development, (765) 288-6681
If an emergency: Dial 911. If not, call (765) 747-4876 or Delaware County Board of Health
1 (800) 492-8373
Applications for handicap parking signs: Call City Engineer, (765) 747-4878. Handicap Certification must be obtained from a qualified physician. Placards and Handicap License Plates may be obtained from the Bureau of Motor Vehicles, 2904 East McGalliard Road.
Emergencies, Dial 911. For non-emergencies, call the Fire Department (765) 747-4838. To rid your home of hazardous waste, take them to East Central Recycling, 701 East Centennial Ave.
Any exterior change of a local historic landmark or property must be approved by Historic Preservation and Rehabilitation Commission.
Contractors wanting to bid on federally funded home improvement should call Community Development.
Any person seeking emergency shelter for themselves or someone else should contact Community Information and Crisis Center at (765) 288-HELP, 24 hours, 7 days a week or call Community Development.
Property owners of rental property may apply for HOME loans which must be matched with private funds.
Low-income home owners and landlords may apply for financial assistance.
Vacant or abandoned unsafe housing not presenting an immediate threat should be reported to the Building Commissioner's Office, (765) 747-4862. For emergency situations, call 911. For occupied unsafe homes, call the Health Department.
To report any discrimination based on sex, religion, disability, race, national origin, financial status, etc. in the areas or employment, housing, education or public accommodation.
If you are age 18 or older and meet minimum qualifications, you may apply for employment.
Put your leaf bags and yard waste (bagged separately) in your toter to be picked up on your regular trash day. During leaf season, October - November, place leaf bags at the curb for scheduled pick up. Call for more information.
Missing, loose, too high, too low, etc. If an emergency involving life or death situation, call 911. Otherwise, call (765) 747-4852 - 24/7 or Sanitary District Engineering, (765) 747-4879
A permit is needed before a building can be moved.
Call with any questions or concerns.
Call regarding spring and fall neighborhood cleanups.
Any resident that meets Federal low/moderate income guidelines can apply for free exterior paint.
Persons or groups of 50 or more participants desiring to parade or gather along any right-of-way must obtain a permit.
Call for information about baseball diamond use, cabin rentals, RV camping, wedding reception permits.
To report an emergency situation presenting a threat of health or life, call 911. All other violations call the Parks and Recreation Department.
Complaints against officers
(765) 747-4755 or (765) 747-4838
Crime Prevention Program - Leave voice mail if there is no answer
(765) 286-4050 (Tip Line) or (765) 741-1350
Fingerprints, handgun permits, noise ordinance violations, vehicle inspections
Hit and run accidents
Parking Tickets may be paid at City Clerk's office, City Hall
Victim advocate assistance, call 24/7
Call for information about events
Encroachment license agreement, obstructions, or cut permits
Residents may petition the Board of Sanitary Commissioners for improvements to sanitary sewers. Cost sharing occurs on most projects.
Call with complaints regarding vacated or abandoned service stations.
Call with any questions about your sewage billing.
Call 24/7 regarding back-ups, cave-ins, damaged flap gates, odor, etc.
Call to locate piping.
Call regarding snow removal violations.
Call with complaints and/or requests.
Maintenance and repair - To report street surface problems, potholes, sunken areas, cracks, etc.
Miscellaneous requests - Grading parking areas on unimproved streets, alley vegetation trimming, etc.
Call with complaints regarding dirt, mud, or other debris on the streets or sidewalks.
Call regarding snow and ice removal, sweeping.
Up to 6 car or light truck tires can be taken to East Central Recycling per household each year.
ECR - (765) 282-1900 or MSD - (765) 747-4865
Recycling - Pick up the recycle bags at blue bag locations. Place all aluminum and steel cans, plastic bottles, milk jugs, newspaper, cardboard, etc. into the blue recycling bags and place them in your toter for pickup.
Waste Collection - Place all household waste into bags and place them in the toter for weekly pickup at curbside.
Yard Waste Collection - Place leaves, grass clippings, and other yard waste in separate bags and place them in your toter except during fall leaf season (October - November). During this time, place yard waste bags at curbside to be picked up on a scheduled basis. Use of mulching mowers is recommended for healthier yards and to reduce the amount of grass bags. All yard waste collected will be recycled into mulch to return natural nutrients back to the soil and to reduce amount taken to landfills.
Residents and businesses located in this area are entitled to certain benefits.
Abandoned vehicles should be reported.
No water, bad taste or odor, contamination, broken or leaking meter, low water pressure, raise or lower curb box, service line connection, turn water on or off, water main break, etc.
(765) 288-3677 or 1-800-432-8373
If you have frozen pipes, you should call a local plumber.
Call for information concerning condition of our rivers and streams, industrial waste water and agricultural run-offs.
Call with questions regarding waste and storm water sewer flow and control.
Call regarding un-kept, noxious issues.
Questions or complaints